## Lesson Plan: Commerce - Communication in Business
### Senior Secondary 2
#### Duration: 90 minutes
### Learning Objectives:
1. Understand the concept of communication in business.
2. Identify different types of business communication.
3. Recognize the importance of effective communication in business operations.
4. Develop basic communication skills applicable in a business environment.
### Materials Needed:
- Whiteboard and markers
- PowerPoint slides
- Handouts (types of communication)
- Projector
- Case study printouts
- Flipchart paper and markers
### Lesson Outline:
#### Introduction (10 minutes)
1. **Greeting and Roll Call** (2 minutes)
2. **Introduction to Topic** (3 minutes)
- Briefly explain what will be covered in the lesson.
- Pose a question to students: "Why do you think communication is important in business?"
3. **Lesson Objectives Overview** (2 minutes)
- Display and discuss the objectives.
4. **Warm-Up Activity** (3 minutes)
- Quick Think-Pair-Share: Students discuss with a partner the last time they saw or experienced miscommunication and its effects.
#### Direct Instruction (20 minutes)
1. **Definition and Concept of Communication** (5 minutes)
- Present the definition of communication in a business context.
- Explain its basic elements: sender, message, medium, receiver, and feedback.
2. **Types of Business Communication** (10 minutes)
- Verbal Communication (meetings, phone calls)
- Non-verbal Communication (body language, gestures)
- Written Communication (emails, reports, memos)
- Visual Communication (charts, infographics)
- Use PowerPoint slides to illustrate each type with examples.
3. **Importance of Communication in Business** (5 minutes)
- Explain how effective communication can increase productivity, improve teamwork, and prevent misunderstandings.
- Provide real-life examples of businesses that have succeeded or failed due to communication practices.
#### Guided Practice (20 minutes)
1. **Group Activity: Communication Channels** (10 minutes)
- Divide students into small groups.
- Provide each group with a handout listing different business scenarios.
- Assign each group to identify the best communication channels for each scenario and explain why.
- Groups will present their findings to the class.
2. **Case Study Analysis** (10 minutes)
- Hand out case studies of business communication failures.
- Have students read and analyze the cases in pairs.
- Facilitate a brief discussion on what went wrong and how it could have been prevented with better communication.
#### Independent Practice (20 minutes)
1. **Role-Playing Exercise** (15 minutes)
- Assign roles to students in pairs: manager and employee.
- Provide scenarios where they must communicate instructions, feedback, or solve a conflict.
- Ask pairs to act out their scenarios.
- Provide feedback on their communication skills.
2. **Reflection** (5 minutes)
- Students write a short reflection on what they learned about communication and how they can apply these skills.
#### Conclusion (10 minutes)
1. **Recap** (3 minutes)
- Summarize the key points of the lesson.
2. **Q&A Session** (4 minutes)
- Open the floor to students to ask any questions about the topic.
3. **Assignment** (3 minutes)
- Inform students about a homework assignment: Write a one-page report on the role of communication in a business they admire.
4. **Closing Remarks** (1 minute)
- Thank students for their participation and remind them of the next class’s topic.
### Assessment:
- Participation in group activities and discussions.
- Performance in role-playing exercises.
- Quality of written reflection and homework assignment.
### Reflection for Teacher:
- Were the students engaged and participative?
- Did they grasp the key concepts?
- What could be improved in the next lesson?
This lesson plan provides a balanced approach, incorporating theoretical knowledge, practical activities, and assessments, to ensure students understand and can apply the concepts of communication in business.